Frequently Asked Questions
Common questions you need to know and their easy-to-understand answers
gpay Customer FAQ
1. How can I open a gpay account?
Opening a new gpay account is very easy! Currently, customers of all operators (Grameenphone, Robi, Airtel, Banglalink, and Teletalk) can open an account from home by downloading the gpay app from the Play Store and following the steps below.
What you will need to open an account via the gpay app:
- A Smartphone
- Original copy of National ID card (NID)
Account Opening Method:
- Go to the gpay app and tap on Login/Register.
- Select your operator and enter your mobile number.
- Proceed to the next step using the verification code sent to your mobile number.
- Read and agree to the terms and conditions to move forward.
- Take photos of the front and back of your National ID card.
- Check the required information and proceed.
- Take a photo of your face using the phone’s front camera.
- Submit the information and move forward.
- Once registration is successful, you will receive a 4-digit OTP SMS on your registered number. Log in with this OTP and set a 4-digit PIN. (Do not share the OTP and PIN with anyone).
- Wait for the verification confirmation SMS. It may take gpay up to 2-3 working days to verify this information.
- Now login to the gpay app. (*Always keep your PIN number secret).
2. What are the types of gpay accounts?
- Customer Account
- Merchant Account
- Personal Retail Account
3. What are the transaction limits in a gpay account (Daily/Monthly)?
Login to the gpay app and go to the “Settings” option in the Profile section. Then, enter the “Limit” option to see the daily and monthly transaction limits according to the service. *Note: Transaction limits are subject to change as per Bangladesh Bank guidelines.
4. What are the services of a gpay account?
gpay services include:
- Add Money
- Mobile Recharge
- Bill Payment
- QR Code Merchant Payment
- Online Payment
- Send Money
- Fund Transfer (Bank Account/Card)
- Education Fee Payment
- Donation
5. Does it cost anything to open a gpay account?
No, open a gpay account for free without any cost.
6. Can I open a gpay account using my Birth Certificate or Driving License?
No, you can only open a gpay account with a valid National ID card (NID). Other documents are not acceptable.
7. What should I do if I forget my PIN?
If you forget your PIN, call customer care at 16789 and follow the steps.
8. What will happen if I enter the wrong PIN multiple times?
Your account will be locked after 3 wrong attempts. If account gets locked, please call customer care.
9. What should I do if I do not receive the OTP?
For any need, you can contact our Shamadhan Helpline at 16789 for help.
- Helpline Number: 16789
- Email: info@shamadhan.com.bd
- Official Facebook Page: https://www.facebook.com/shamadhan
10. What precautions should be taken after opening a gpay account?
Awareness is the first and best tool for precaution. Follow the rules below to keep your money safe:
- Never share your gpay account OTP/PIN with anyone. gpay authorities will never ask for your PIN or OTP.
- Stay away from fraud traps.
- Fraudulent groups may take control of your mobile device by showing tempting offers and making you install apps or software from unauthorized websites. Therefore, avoid clicking on such links and installing apps or software.
